Support — Get Help with TraptureIQ
We're here to help. Choose the option that works best for you.
Contact Options
Email Support
Send us your question, bug report, or request and we'll get back to you.
Share Feedback
Have a feature request, suggestion, or general feedback? We'd love to hear it.
What to Include When Contacting Support
To help us resolve your issue faster, please include:
- Your Tenant name and the email address you use to log in
- A description of the issue — what you expected vs. what happened
- The page or feature where the issue occurred
- Any error messages or screenshots if available
Tips Before Reaching Out
- Check the docs — most common questions are covered in the guides for each module.
- Check your subscription status — some features require an active subscription. See Subscription & Feature Gating.
- Check your role — some sections are Admin-only. See Roles.
- Invite link expired? — Ask your Tenant Admin to resend the invite from Access Management.